Terms of Service

Last Updated: September 30, 2025

Introduction and Acceptance of Terms

Welcome to Wan 2.5 AI, a professional AI-powered video generation platform. These Terms of Service ("Terms") govern your access to and use of our service. By creating an account or using our platform, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our service.

Important Disclosure: This is an independent platform powered by Alibaba Wan 2.5 Preview AI model. We are not affiliated with, endorsed by, or sponsored by Alibaba Group.

Definitions

• "Service" refers to the Wan 2.5 AI video generation platform, including the website, APIs, and all related services
• "User," "you," or "your" refers to any individual or entity using our Service
• "Content" refers to text prompts, images, videos, and any other materials uploaded or generated through our Service
• "Credits" refers to the virtual currency used to pay for video generation on our platform

Use of the Service

Eligibility

You must be at least 13 years of age to use our Service. By using the Service, you represent and warrant that you meet this age requirement.

Account Registration

To use most features of our Service, you must:

1. Create an account using Google OAuth authentication
2. Provide accurate and complete registration information
3. Maintain the security of your account credentials
4. Notify us immediately of any unauthorized access to your account

You are responsible for all activities that occur under your account.

Acceptable Use

You agree to use our Service in accordance with all applicable laws and regulations. You agree NOT to:

• Upload or generate content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable
• Violate any intellectual property rights of others
• Attempt to reverse engineer, decompile, or extract the source code of our AI models
• Use automated systems (bots, scripts) to abuse our free trial or credit system
• Circumvent any security features or access controls
• Generate content that depicts illegal activities, violence, or explicit sexual content
• Use the Service to harm, harass, or impersonate others
• Attempt to overwhelm our servers or infrastructure (denial of service attacks)

We reserve the right to suspend or terminate accounts that violate these acceptable use policies.

Credit System and Pricing

Credit Purchase

• Credits are purchased through our payment processor (Creem - Merchant of Record)
• All credit purchases are final and non-refundable except in cases of technical failure
• Credits never expire once purchased
• Credit packages and pricing are displayed on our Pricing page
• We respond to refund requests within 3 business days

Credit Usage

• Text-to-Video (720p, 5s): 45 credits per generation
• Text-to-Video (1080p, 5s): 75 credits per generation
• Text-to-Video (720p, 10s): 90 credits per generation
• Text-to-Video (1080p, 10s): 150 credits per generation
• Image-to-Video: Same rates as text-to-video based on resolution and duration

We reserve the right to adjust pricing with at least 30 days notice to existing users.

New User Bonus

New users receive 50 credits upon account creation. This is a one-time bonus and cannot be combined with other promotional offers.

Free Trial

• First-time visitors may use our service once without creating an account
• Free trial is limited to one use per device/IP address
• We use device fingerprinting to enforce this policy
• Attempting to abuse the free trial system may result in permanent ban

Content and Intellectual Property

Your Content

• Ownership: You retain all rights to the text prompts and images you upload to our Service
• License to Us: By uploading content, you grant us a limited license to process and store your content solely for the purpose of providing the Service
• Responsibility: You are solely responsible for ensuring you have the right to upload and use any content you provide

Generated Videos

• Ownership: You own the videos generated through our Service
• Commercial Use: You have full rights to use generated videos for any purpose, including commercial use
• No Warranty: While we strive for quality, we do not guarantee that generated videos will meet your specific requirements or be free from defects

Our Intellectual Property

• The Wan 2.5 AI platform, AI models, algorithms, website design, and branding are our exclusive property
• You may not copy, modify, distribute, or create derivative works based on our platform
• You may not remove any copyright or proprietary notices from the Service

Video Generation Service

Service Availability

• We strive to maintain 99% uptime but do not guarantee uninterrupted service
• We may perform scheduled maintenance with advance notice when possible
• Video generation typically takes 10-30 seconds but may vary based on server load

Content Storage

• Generated Videos: Stored in your generation history for 30 days, then automatically deleted
• Uploaded Images: Stored temporarily during processing, then moved to secure cloud storage
• Backup: We recommend downloading and backing up any videos you wish to keep

AI Processing

• Video generation is powered by Alibaba Wan 2.5 Preview AI model
• Model updates may result in variations in output quality and style
• We do not guarantee specific output characteristics or aesthetic preferences
• Processing typically takes 10-30 seconds per video

Privacy and Data Protection

We collect and process your personal information as described in our Privacy Policy. By using our Service, you consent to such collection and processing.

Key points:

• We use Google OAuth for secure authentication
• We store your generation history and credit transactions
• We use device fingerprinting solely for free trial enforcement
• We do not sell or share your personal data with third parties (except service providers)

Payment Terms

Payment Processing

• Payments are processed securely through Creem (or Stripe)
• We do not store your credit card information
• You agree to pay all charges associated with your purchases

Refund Policy

• Credit purchases are non-refundable
• If technical issues prevent video generation, we will refund the credits used for that specific generation
• Refund requests must be submitted within 7 days of the transaction

Pricing Changes

• We reserve the right to modify pricing at any time
• Changes will not affect credits already purchased
• Significant pricing changes will be announced at least 30 days in advance

Prohibited Content

You may NOT use our Service to generate:

• Content depicting illegal activities or promoting violence
• Content that violates intellectual property rights (e.g., trademarked characters)
• Explicit sexual or pornographic content
• Content intended to harass, bully, or harm others
• Deepfakes or misleading content impersonating real people without consent
• Content that violates any applicable laws or regulations

We reserve the right to remove content and terminate accounts that violate these policies.

Disclaimers and Limitations of Liability

Service Disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Warranties of merchantability or fitness for a particular purpose
• Warranties regarding accuracy, reliability, or quality of generated content
• Warranties that the Service will be uninterrupted or error-free

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WAN 2.5 AI SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of profits, data, or business opportunities
• Damages arising from your use or inability to use the Service
• Damages arising from generated content or any reliance thereon

OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

AI-Generated Content Disclaimer

• AI-generated videos may contain inaccuracies, artifacts, or unexpected results
• We are not responsible for how you use or interpret generated content
• You should review and verify all generated content before using it for important purposes

Indemnification

You agree to indemnify, defend, and hold harmless Wan 2.5 AI, its affiliates, and their respective officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights, including intellectual property rights
• Content you upload or generate through the Service

Termination

By You

You may terminate your account at any time through your account settings. Credits are non-refundable upon account termination.

By Us

We reserve the right to suspend or terminate your account at our sole discretion, without notice, if:

• You violate these Terms or our acceptable use policies
• We suspect fraudulent or abusive activity
• Required by law or legal process
• Continued provision of Service would be unlawful or harmful to us or others

Effect of Termination

Upon termination:

• Your access to the Service will be immediately revoked
• We will delete your personal data within 30 days (except as required by law)
• You will lose access to any remaining credits (no refunds)
• These Terms will continue to apply to any disputes or claims arising before termination

Governing Law and Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law provisions.

Dispute Resolution

For any disputes arising from these Terms or the Service:

1. Informal Resolution: Contact us first to attempt informal resolution
2. Arbitration: If informal resolution fails, disputes will be resolved through binding arbitration
3. Class Action Waiver: You agree to resolve disputes individually, not as part of a class action

Jurisdiction

You agree to submit to the personal jurisdiction of courts located in the State of Delaware, United States for any legal proceedings.

Changes to These Terms

We may update these Terms from time to time to reflect:

• Changes in our Service or business practices
• Legal or regulatory requirements
• Security or technical improvements

Notice of Changes:

• We will post the updated Terms on this page
• We will update the "Last Updated" date
• For material changes, we will send email notifications to registered users
• Continued use of the Service after changes constitutes acceptance of the new Terms

Third-Party Services

Our Service integrates with third-party services:

• Google OAuth: For authentication (Google Terms)
• Cloudflare R2: For media storage (Cloudflare Terms)
• Creem: For payment processing as Merchant of Record (Creem Terms)

Your use of these services may be subject to their own terms and policies. We are not responsible for the actions or policies of these third-party providers.

Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Wan 2.5 AI regarding the Service.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full effect.

No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

Assignment

You may not assign or transfer these Terms without our written consent. We may assign our rights and obligations without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control.

Contact Us

If you have questions, concerns, or requests regarding these Terms, please contact us through:

• Email: support@wanvideomaker.org
• Platform Feedback: Use the feedback form in your dashboard
• Website: wanvideomaker.org
• Response Time: Within 3 business days

Acknowledgment

By using Wan 2.5 AI, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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Thank you for choosing Wan 2.5 AI for your video generation needs!